2025 100% FREE CSA–USEFUL 100% FREE LATEST REAL EXAM | CSA NEW BRAINDUMPS EBOOK

2025 100% Free CSA–Useful 100% Free Latest Real Exam | CSA New Braindumps Ebook

2025 100% Free CSA–Useful 100% Free Latest Real Exam | CSA New Braindumps Ebook

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ServiceNow CSA Certification is a valuable credential for IT professionals who want to demonstrate their expertise in ServiceNow administration. It is recognized by employers worldwide as a standard of excellence in IT service management. ServiceNow Certified System Administrator certification helps professionals stand out in a competitive job market and opens up new career opportunities. It also provides a solid foundation for further advanced certifications in ServiceNow.

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ServiceNow Certified System Administrator Sample Questions (Q14-Q19):

NEW QUESTION # 14
When importing data, what happens to imported rows, if no coalesce field is specified?

  • A. All rows are rejected from the import, as coalesce field is required.
  • B. All rows are treated as new records, but errors will be flagged in the import log.
  • C. Duplicate rows are rejected from the import.
  • D. All rows are treated as new records. No existing records are updated.

Answer: D

Explanation:
When importing data into ServiceNow via anImport Set, the system determines whether to update existing records or create new ones based on theCoalescefield setting.
If noCoalesce Fieldis defined,ServiceNow treats every imported row as a new record.
The import process doesnotcheck for existing records, meaning no records in the target table are updated.
This can result induplicate entriesif the imported data includes records that already exist in the target table.
ACoalesce Fieldis used tomatchincoming data to existing records.
If a matching record is found, it is updated instead of inserting a new one.
If no matching record is found, a new record is created.
Behavior When No Coalesce Field is Specified:How Coalescing Works:Incorrect Answers Explanation:A.All rows are rejected from the import, as coalesce field is required This is incorrect because the import does not require a coalesce field to proceed. The system will still import all rows.C.Duplicate rows are rejected from the import Without a coalesce field, duplicates arenotrejected. Instead, every row is inserted as a new record, even if it already exists in the target table.D.All rows are treated as new records, but errors will be flagged in the import log Errors are only flagged in cases ofdata mismatches, validation failures, or incorrect mappings, not just because coalescing is missing.
ServiceNow Documentation# "Importing Data - Coalescing Best Practices"
ServiceNow Import Set Documentation# "Understanding Import Set Behavior Without Coalescing" References from Certified System Administrator (CSA) Documentation:


NEW QUESTION # 15
What is the platform name for the Group table?

  • A. SyS_USer_group
  • B. Sys_group
  • C. group
  • D. sys_groups

Answer: A

Explanation:
In ServiceNow, every table has asystem name (platform name)that follows a consistent naming convention.
TheGroup tablestores information about user groups and isnamed:
sys_user_group
sys_user_group= System table for user groups.
sys_user= Table for individual user records.
sys_user_role= Table for user roles.
B: sys_group- No such table exists in ServiceNow.
C: group- This is not the correct system name; ServiceNow uses "sys_user_group" for clarity.
D: sys_groups- Incorrect pluralization; ServiceNow tables are typically singular (e.g., sys_user, sys_user_role).
ServiceNow Tables and Data Structure
ServiceNow CSA Training Module:"User and Group Administration"
Understanding the Naming Convention:Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation:


NEW QUESTION # 16
You are looking at a list of Active incidents. You want to exclude incidents with the state of Resolved. How might you do that?

  • A. On state column title, right-click, select Filter Out > Resolved
  • B. On Search, select State, type not Resolved, press enter
  • C. On the list of records, locate the right-click on the Resolved value, select Exclude.
  • D. On the list of records, locate and right-click on the Resolved value, select Filter Out
  • E. Click Funnel icon, click AND, Select Resolved, is Not State click Run

Answer: D


NEW QUESTION # 17
What field contains a record's 32-character, unique identifier?

  • A. rec_id
  • B. sn_sys_id
  • C. sys_id
  • D. u_id
  • E. sn_rec_id
  • F. id
  • G. sn_gu_id

Answer: C


NEW QUESTION # 18
A customer has asked for the following updates to a form:
* Make Resolution code mandatory, admin state is changed to Resolved.
* Hide major incident check box, unless logged in user has Major incident Manager role What type of rules (s) would you use to implement this requirement?

  • A. UI Policy
  • B. Field Limiter
  • C. Dictionary Design
  • D. Form Constraint
  • E. UI Design

Answer: A

Explanation:
# UI Policies are the best way to implement dynamic form behavior such as making fields mandatory, hiding
/showing fields, and setting values based on conditions.
* Making "Resolution Code" mandatory when "State" is changed to "Resolved"
* This requires a UI Policy that:
* Condition: State = Resolved
* Action: Set "Resolution Code" field to Mandatory = True
* Hiding the "Major Incident" checkbox unless the logged-in user has the "Major Incident Manager" role
* This requires another UI Policy that:
* Condition: User does NOT have the role major_incident_manager
* Action: Hide the field
* Option A (Dictionary Design) #
* The dictionary defines the structure of fields but does not control dynamic form behavior like field visibility or conditions.
* Option B (Field Limiter) #
* There is no such feature called "Field Limiter" in ServiceNow.
* Option D (UI Design) #
* "UI Design" is not a recognized concept in ServiceNow. UI Policies are used for form behavior changes.
* Option E (Form Constraint) #
* There is no "Form Constraint" feature in ServiceNow; ACLs and UI Policies control field behavior instead.
Reference: ServiceNow UI Policy Documentation (Platform Configuration)


NEW QUESTION # 19
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